Corey duBrowa spent much of his career advising some of the world’s most scrutinized leaders—from Marc Benioff at Salesforce to Sundar Pichai at Google. Now, as CEO of global communications firm Burson, he’s helping executives navigate a charged marketplace shaped by AI disruption, ICE activity, and nonstop reputational risk. He explains why reputation remains one of the most powerful (and most misunderstood) assets in business, and how leaders should decide whether, when, and how to speak up.
This is an abridged transcript of an interview from Rapid Response, hosted by former Fast Company editor-in-chief Robert Safian. From the team behind the Masters of Scalepodcast, Rapid Response features candid conversations with today’s top business leaders navigating real-time challenges. Subscribe to Rapid Response wherever you get your podcasts to ensure you never miss an episode.
You and I have talked privately in recent months about how hard it is in this environment for brands and leaders to figure out what to say, where the risks are, and where the opportunities are when so much seems like it’s up in the air. Is that what you’re hearing from your clients? They’re asking, looking, or trying to find that clarity?
100%, Bob. We’re in year two of Trump’s second presidency. And so, there’s renewed protectionism. Certainly, tariffs are one aspect of this. Deregulation, the America First Trade Policy. And so, helping companies to navigate these shifting priorities, and be thinking about global trade, and, frankly, regulatory uncertainty, that’s one thing.
There’s been a global shift to the right. There’s a conservative resurgence across Japan, France, Germany, U.K., to name but a few. Helping clients to be able to navigate that volatility, that societal polarization that everybody is dealing with. . . . We, in this country, because we pay attention to our own news, we’ll be focused on things like Minnesota, but you could also point to Iran, Gen Z-led protests across Asia, budget protests in Bulgaria, which were huge, and probably not on most people’s radar here.
So, guiding clients through social listening and activist engagement, and brand neutrality. How do you stand for things without necessarily putting yourself in the line of fire? Like, that’s a thing. There’s the global AI governance race. There’s competing rules about how to shape AI’s futures. It was so fascinating, to me, to watch Google, of all companies, a company that has never really lacked for resources, go into the bond market, and raise more than $30 billion worth of 100-year debt. That’s a whole new thing.
Yes.
Because AI is expensive. And so, how that’s governed and the way that investments work in that world is a whole separate thing. There’s erosion of trust in traditional media. The Washington Post, you and I both have friends at The Post.
Yes.
A third of their staff is gone . . . at the same time that only 28% of U.S. adults trust mainstream media. . . . This was the Gallup poll that came out last year. That number was in the 70s in the ’70s—72% in 1972.
Even the entities that are financially solvent, people have very strong feelings about.
Absolutely. And what we’re observing more and more, Bob, I, certainly, saw it at Davos, and I saw it again with the Super Bowl, 4 in 10 U.S. adults, according to that same Gallup poll, get their news from digital influencers. And I’m not saying influencers are fake news at all. Many of them, frankly, come from the world of traditional media.
But the fact that the trust is so upside down now where you have fewer than one in three Americans saying they trust traditional media forms, you realize that company-owned media channels and storytelling are becoming more important than they ever have been.
Clients have to navigate all of this at the same time that they’re thinking about things like the erosion of institutional credibility, their own institutions, not necessarily conferring confidence in the AI. For all the advantages that it has, it actually amplifies mis and disinformation at scale.
I think there’s a lot for clients to wrap their heads around, and that’s the job that we have is helping them to navigate a very confusing, and, frankly, pretty fragmented landscape.
As you go through all of these disruptions and changes, in some ways, it’s a great time to be in the business you’re in, because you’re needed more, and the stakes have never been higher. But at the same time, the pressure’s also never been higher. Right? There is more that is at risk based on the way you communicate than it ever has been before.
That’s totally true. For 15 years as a client, I had boards and C-suites asking me like, “Hey, if this thing goes really sideways, what does it cost us?” Or, “If this thing goes really well, this initiative, what’s the upside for us?” And so, we, at Davos, launched a study that proves that corporate reputation actually has quantifiable value, that companies with strong reputations realized almost 5%, 4.78% unexpected additional shareholder returns creating a reputation economy that’s worth almost $7 trillion. The stakes are a lot higher. We knew they were a lot higher, but now we can actually affix a value to those stakes.
What defines a strong reputation in this environment?
For years, I think we have been told, or it was received wisdom that there was this binary relationship of trust. Like, to be trusted or not trusted. And what I always knew is that reputation was actually comprised of different things. There’s a lab within the University of Oxford that helped us to develop this model. It takes into account eight different levers that comprise modern reputation.
Citizenship, the degree of good that a company may or may not do in the world, but also creativity. How creative are your solutions? Governance, the structures and policies and integrity that help the company to be managed. Innovation, how forward-thinking are you? What new technologies or ideas are you putting forth? Leadership, how you manage at scale, the way that you navigate things. Performance, the financial results. Products, the quality, reliability, and perception of your products.
And maybe more importantly, although I’m not sure it gets the play that it should, workplace. The culture, the well-being of your employees, the way that you manage talent.
So, if you think about how companies manage these eight levers, it’s pretty bespoke. Right? Like, there isn’t a one-size-fits-all model. . . . Like, the way Starbucks would have thought about these eight levers would be pretty profoundly different than the way that Google would think about those eight levers.
The lens of this research was around financial impact. But do business leaders have responsibility to think beyond just financial impact? Is there a connection between reputation and courage?
Every company has the opportunity, and, frankly, responsibility to think about among these eight levers how they show up. Right? It’s your citizenship, how creative or innovative you are, the products or services you put out in the marketplace. You, as a company, have to determine what is your unique value that you can offer in that space, and the extent to which you really choose to pull that lever hard or don’t pull that lever hard.
Because citizenship is one of these eight levers, I think all companies have both an opportunity to think about that, and also some risks attached to that. They have to think about, Are we picking a side? A political side. Or, Are we doing something that may really please our employees, but for our customer base it may be a different thing?
This gets into the whole realm of stakeholder management, the way you start to think about how the actions that you take . . . Because you only really get to communicate, Bob, after you’ve taken action. Your actions give you the hall pass to communicate, and those actions . . . sure, they can very well be related to things like corporate citizenship out in the world, but you have to be mindful of the way that people are receiving things.
The way that we did things at Starbucks back in the mid 2010s, in a different political environment with a different administration, would be received I suspect in a very different way in this administration, in this year of our Lord 2026, compared to what we did then.
Choosing to do exactly the same things. And you might not necessarily choose to do them the same way, because of that environment.
Exactly. Or you might choose to communicate about them in a different way. Context matters. Right? I think you have to start thinking about things like context and the actions in that context before you’re thinking about message. The message is almost the last thing that you’re thinking about.